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Shipment of the collection kit and shipment of completed jewelry and unused ashes is included with your order.
Shipment of completed jewelry and unused ashes is mailed to you Priority Express with signature required for delivery. You will be provided a tracking number for your order. If your order does not arrive by the specified date, please contact me.
$100 insurance is included with your shipment. If you want additional insurance, please contact me for a quote. Additional insurance is at the buyer's expense.
I cannot be held responsible for mail that is lost, damaged during transit, or delayed, but I will work with you to resolve mailing issues.
All mailings are done through USPS. I do not ship UPS or Fed Ex.
Cost to ship ashes to me, is at the buyer's expense.
Per USPS, cremated remains need to be mailed Priority Express mail
I stand behind my products and if anything should happen to your piece during the first 6 months, it will be repaired at no cost. Cost to ship item to me is at the customers expense.
The chains that come with the pendants are complimentary and do not come with any warranty or guarantee. These are starter chains and not intended to be the "forever" chain. They can tarnish or discolor with water exposure. Sometimes skin oils can react with the chain causing discoloration as well.
The personal information you provide with your order is used solely for the purpose of fulfilling your order, contacting you, and mailing the product to you. Your information is not shared or sold.
Payment by credit card is handled through Stripe and your credit card information is not shared with me. Payment through Paypal is handled by PayPal and account information is not shared with me.
Due to the nature of this kind of work, all sales are final. You can cancel your order at any time PRIOR to my receipt of your loved one's ashes.
Because this is custom work, no refunds are given. If for some reason, you are not happy with your piece, please contact me and we will work together to rectify the situation.
Visit FAQ (Frequently Asked Questions) for additional information